Privacy Policy

This Privacy Policy describes how bouclee.store (hereinafter "we" or "us") collects, uses, discloses, and protects the personal information of customers and visitors to our website www.bouclee.store. Applicable to residents of Puerto Rico and other jurisdictions. By using our site and services, you agree to the practices described herein.

2. Data Controller and Contact Information
Data Controller: bouclee.store
Email: [bella.bouclee@gmail.com
To exercise your rights or for privacy inquiries, please contact us using the information above.

3. Data We Collect
- Identification Data: name, surname.
- Contact Information: email, phone, shipping and billing address.
- Purchase Information: products purchased, order history, preferences.
- Payment Data: card number or payment token processed by payment gateways (we do not store full details when using certified providers).
- Device and Usage Data: IP address, browser type, operating system, pages visited, cookies, and analytical data.
- Images and Reviews: photos or comments voluntarily submitted by the user.
- Additional Information where applicable: data for returns, warranties, or customer service.

4. Purposes of Processing
We use your data to:
- Process and manage orders, payments, shipments, and returns.
- Commercial and service communications (confirmations, shipping notices, customer service).
- Personalize your experience and product recommendations.
- Marketing and promotions (with prior consent where required by law).
- Fraud prevention and security.
- Comply with legal, tax, and accounting obligations.

5. Legal Bases
Where applicable, the legal bases for processing include: contract performance (processing orders), legal compliance, consent (marketing, non-essential cookies), and legitimate interest (security, fraud prevention, service improvement).

6. Cookies and Similar Technologies
We use cookies and similar technologies for site operation, analytics, and advertising. We categorize cookies into: necessary, preference, statistical, and marketing. You can manage your preferences and reject non-essential cookies through your browser settings or the site's cookie tool.

7. Sharing Data with Third Parties
We may share data with:
- Payment providers (gateways) and processors (to process payments).
- Logistics and courier companies (for shipments).
- Cloud service providers, analytics, and marketing providers.
- Authorities and third parties when required by law or for rights protection.
We require third parties to apply security measures and contractual agreements that limit use to authorized purposes.

8. International Transfers
Your data may be transferred and stored outside of Puerto Rico/USA when necessary. In such cases, we adopt appropriate contractual and technical measures to protect your information.

9. Security
We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or alteration. However, no internet transmission is completely secure.

10. Data Retention
We retain data as long as necessary for the described purposes, legal compliance, or dispute resolution. For orders, we typically retain tax and accounting information for the periods required by law.

11. Data Subject Rights (applicable)
Users may, where applicable:
- Access their data.
- Request rectification of inaccurate data.
- Request erasure (right to be forgotten) when there is no legal obligation to retain it.
- Request restriction of processing.
- Object to processing for legitimate reasons.
- Request data portability.
- Withdraw consent given for processing based on consent.
To exercise these rights, please contact us at bella.bouclee@gmail.com, indicating your request and proof of identity. We will respond in accordance with applicable regulations.

12. Minors
Our service is not directed at children under 16. We do not knowingly collect personal data from minors. If we detect that we have collected data from a minor without consent, we will delete it after verification.

13. Changes to the Policy
We may update this Policy occasionally. We will notify you of material changes by notice on the site or by email. Effective date:

14. Contact and Complaints
For questions, to exercise rights, or to file complaints, please contact us at:
Email: bella.bouclee@gmail.com.
If you are not satisfied with our handling, you may file a complaint with the relevant regulatory agency in Puerto Rico or the competent authorities as applicable.