Returns and Claims Policy

At bouclee.store, we strive to offer quality tools and accessories for hair care.

This policy applies to all purchases made through our online store and at in-person events where we participate.

ONLINE SALES

We do not accept returns due to change of mind, incorrect selection, or personal preference once the order has been delivered.

Claims will only be accepted if:

-The product arrived damaged.

-The hairdryer has a manufacturing defect upon initial testing.

-The product received does not match the order placed.

NOTIFICATION PERIOD

The customer must notify us within the first 48 hours after delivery.

REQUIRED EVIDENCE

-Clear photographs of the product.

-Video showing the defect (in the case of hairdryers).

-Photo of the original packaging.

-Photo of the shipping label.

Claims will not be processed without evidence.

SALES AT IN-PERSON EVENTS

All sales made at physical events are final. Customers are advised to inspect and test (if applicable) the product before completing the purchase. No returns will be accepted once the transaction is complete, except for obvious manufacturing defects reported on the same day of the event.

ELECTRIC DRYERS

-It is the customer's responsibility to verify voltage compatibility.

-We do not cover damage due to incorrect use, falls, or alterations.

-The hairdryer must be tested immediately upon receipt.

RESOLUTION

We reserve the right to evaluate each claim before authorizing a replacement or refund, in accordance with applicable laws in Puerto Rico,